Li sa Marie Smith

9733 Boteler Road Midland, VA 22728

540-454-8862

BLESTMOTHEROF3@YAHOO.COM

Accounting Sr. Collector/Consumer Underwriter 1

Profile

· More than 20 years success ful exper ience in co llect ions/ customer service and suppo rt with recognized st rengths in account

maintenance

· Reliab le and efficient

· Extr emely pr oduct ive in a high vo lume, high st ress environment

· Excellent pr oblem solving ski lls wi th the abi lity to pr ior itize and mult i-task.

· Basic negot iat ing and analyt icalsk ills, loan w ork-ou t exper ience.

· Excellent wo rkingknowledge using Fideli ty,LIV,CIS,GEM,LPS,Vendor Scape,ERLMF o r

Early Reso lut ion as well as Microsoft Excel,Wo rdPerfect ,Micr osoft Wo rd, Clar a,PowerPoint Pr esentat ions , Intui t Qu ick Books

· Effect ively work in a team environmen t in an effort to achieve team/ vo lume goals and provide super ior customer service

· Abi lity to t rain ,mot ivate Co-worker s, and supervise when needed

· Self-Starter with a can get i t done att itude

· Possess excellen t communicat ion exper ience specializing in pr oblem solving

· Synopsis of

Ach ievemen ts

· Monthly awar ds fo r ach ievements r eaching 120% par scor es

· Monthly awar ds fo r Per fect Attendance Awards

· Excellence Award for HAMP winner in Fo rt Mill SCLocat ion

· Several Comp limentary Awards from Customer Commendat ions

· Employmen t

Wal l &Associates , Inc.Tax Services ,Marsha ll, VAJan 2012 - Present

**Collect ions and Cont racts Adminis tr ato r-Account ingDepartmen t

· Liaison between IRS and clien ts –Main tainingp rotect ion for clien ts for pas t due taxes

· Maintain AgingReports in Quick Books Progr am&handling weekly reports in Excel

· AR Co llect ions on cur rent &pas t due accounts

· Process monthly invoices

· Creating Cont racts between Wall &Assoc. Inc. &clients

We lls Fargo Home Mortgage, FortMi ll, SCApri l 2010 –Jan 2012

**Consumer Underwr iter 1 HPU/ HPS (Early Pr omo tion)

· SPOCTrain ing (Single Poin t o f Contact )

· Make Inbound/ Ou tbound and follow up calls

· Wo rkingwith Sett lement to insur e borr ower get the bes t op tions for their financial s ituat ion

· Running Cr edit Reports &Order ing Appr aisals

· Set ting up new customers in Loss Mit igations

· Postponing/ Suspendingand Cancelling Fo reclosur e sale dates

· SOAR Train ing (Sat isfact ion Ownership Accu racyResolut ion)

· Respons ible fo r reviewing, analyzing, approving and under wri ting r out ine individualconsumer request and

p roducts with few deviations wi th in company and indust ry Fann ie Mae Guidelines .

· Depending upon division, funct ions may include reviewing cr edit applicat ions , credit bu reau in for mat ion ,

collateral valuat ion, tax r etu rns , financial statemen ts , and / or other support ingdocumen tat ion to

r ecommend/ app rove requests wi th in autho rity level bywayo f automated scor ing sys tem or t radi tional

under wri ting; assist ing wi th the calcu lations and preparat ion of r epor ts for review

ASC(Divis ion o fWel ls Fargo) ,FortMi ll, SC Se pt 2009 -Apri l 2010 ( EarlyPromotion)

Loan Service Specialist / Loan Adjustor Specialist

· Head ing “SWAT Team”for Mediat ions

Team o f 12 employees hand ling only NYloans. Supported the Lar ges t At to rney’s offices in the region .

· Respons ible fo r reviewing financial documentation/ s tatemen ts for fi les to decision for loan modificat ions based

on Investor Guidelines by ensu ring that documents ar e cons istent and ar e wi th in company and indust ry

gu idelines.

· Review har dsh ip packages, by determining length and impact o f financial hardship.Complete cash flow analys is

based on income and expenses to determine affor dabi lity.

· Respons ible fo r Med iation updates fo r at torneys by advisingof h istor yo f modificat ions and / or for eclosures .

Mon itoringadherence to terms of agr eement ; co rrespond ing wi th at torneys; preparingat torneys for scheduled

mediation

· Fo llowing up on retent ion or liquidat ion opt ions for borr owers , resear ching and determining resolut ion for

t it le/ lien issues

· Maintain loan status through the use of loan notes or anyo ther performance t rackingsystems (i.e.–LPS and

Vendors cape) as well as fami liar with Clarifier

· Primary contact for sever alat torney’s offices such as LSR,Baum and Flo rida Default

We lls Fargo Home Mortgage, FortMi ll, SC Se pt 2008 -2009

**Collector II/ Sr Representative

· Side by Sides for emp loyees

· Answering ques tions pertaining to all areas o f loan servicing includingpaymen t research , taxes, insurance, loan

mod ificat ions etc.

· Excellent sk ills w orking with Curren t and Late Stage Loans such as Bankruptcy&Foreclosure

· Ass ist wi th Loss Mit igat ion calls when needed

· Provided Fidelity data entry, with Loss Mit igation,Foreclosure,Bank rup tcy and Collection workstation

main tenance and use of Excel, Word, and internal databases

· Use Davox system to ini tiate customercon tact and determine reason for delinquency; evaluat iono f cus tomers '

f inancial s ituat ions and nego tiate repayment terms to br ing account current

· Unders tands and Acknowledges State and Federal regulat ions governing collect ion pract ices

· Senior represen tat ive respons ible for de-escalat ion of calls/ preserving the relationship of Wells Fargo and the

borrower.

· Evaluat ion o f customer’s financial s ituat ion to negot iate for fu ll payment and/ o r cr eate terms fo r repayment .

(Uti lizing Fidelity/ CPI and Early Reso lut ion Sys tems).

· Special projects , as assigned

PAETEC/ USLEC,Charlo tte,NCOct 2004 –Se pt 2008

**Provis ion ing Analys t/ Cus tomer Ser vice Representative

· Billing & cr edit ing customer accounts

· Skip tr acing

· Train ing of new emp loyees

·

Interact wi th Sales/ ADM, as well as customers, to ob tain dir ectory lis ting changes

· Resear ch Escalation discr epancies and problem solving

· Prepar e&t ransmit ASR’s to the appropriate Vendor s fo r DS1’s and DS3’s within the in ter nal t imeframe

· Admin ist rat ive dut ies as assigned

COMPUTERSCIENCECORPORATION–FED SECTOR,Chantil ly, VA

**Sen ior Adminis tr ative Ass istant / Senior Faci lit ies Administ rator

·

· Arrangemoves fo r emp loyees

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In for mmanagemen t of week lyexpendi tu res

Pr ocess all vendo r invo ices for payment

Pr omp tly paying monthly r ent , real estate taxes to avo id penalt ies and fees for various locat ions

Pu rchase company vehicles for s taff

· Co llect ing on mon ies of past due accounts under the Faci lit ies Depar tment

· Disseminate updated company po licies to all employees

·

Pr ovide facilit ies assis tance to o ther organ izat ions within the company

**Sen ior Adminis tr ative Ass istant / Provis ion ing Analyst

·

Pr ovide customer service suppor t for customer on owned or leased equipment and/ or pr oducts

· Company liaison with the customer on techn ical and service problems th rough Telco ,MCI and Ver izon

·

· Monitors , escalatesand pr ovidesassis tance as needed

·

In ter face di rect with customers and service provider s

· Monitors online system operat ions and maintain cus tomer and p roduct databases, con fir m erro rs via compu ter

ter minal

Pr ovide admin ist rat ive suppor t fo r customer support center (NMOCand Cir cui t Provis ion ing) personnel (38)

Pr ovide admin ist rat ive suppor t to Execut ive levelManagement

Ju ly 1996-Sept 2004

· Education

· Lo rd Fai rfax Communi ty College,War renton ,VA

· Netwo rk Engineer ing

· References

*Jenn ifer Ijames Fort Mi ll,SCWells Fargo Mediat ions Wor k Dir ector 803 -835 -1212

*Michelle Clark Fort Mi ll,SCWells Fargo Loss Mit igations Manager 803-396-8480

*Jael Evans For t Mi ll,SCWells Far goLoss Mit igat ions Manager 336-734-8119

*Robin Brown TASC, INCChant illy, VASr Procurement Analyst 703-653-5828

*Lisa Fewell Fo rt Mill, SCWells Fargo Collections Manager 240-586 -5123